Instead of requiring cable boxes, providers like Arvis are using MobiTV’s software to offer service on pratically any streaming device. Exuby Digital Converter Box for TV, Flat Antenna, HDMI Cable for Recording & Viewing Free Full HD Digital Channels (Instant & Scheduled Recording, 1080P, HDMI Output, 7Day Program Guide & LCD Screen) 3.8 out of 5 stars 707. Verizon lost the cable boxes and remotes I returned to it via UPS after I moved out of my apartment. There will be a fee of some sorts but it depends on the provider and what consequences they have for your situation. … These don't have monthly fees like cable boxes do. Think how refreshing it will be to watch all that recorded TV you didn’t have to pay extra for. I did buy a $59 (or $5/mo for a year) Roku for the TV that doesn't have it built-in. Adapters will not be required for any TV that is already connected to a cable box from Shentel. “It’s a concern,” Smith says of the potential lost revenue, “but I think the more important aspect of the conversation is trying to drive more value to the customer for the dollars they’re spending with us, and making sure we get a product that’s sticky and user friendly, and so we’re willing to forgo some of that to have a happier customer in the end.”. You get the Genie DVR lease and service fee included in your DIRECTV package—no hidden costs here. Problem being whenever I open up the OneGuide it brings me to a screen that says "Your TV signal was lost". Set-top box or receiver fees: Most cable companies charge $7 to $13 per month to rent the boxes needed to receive signals. And there’s not usually a charge. Still need help? It's the cost of cable that drove me away in the first place -- at one point I was paying over $100 for basic cable, 2 cable boxes, plus a couple premium channels. This thread is locked. Arvig is one of nine providers phasing out cable boxes in favor of streaming. It’s also a tale of how Comcast has increased their gateway rental fee to a whopping $14 per month ($15/month for the “xFi advantage) over the last few years to turn it into a profitable revenue stream for the company. Cox's fee for cable TV boxes spurs suit Ex-AZ high-court judge Feldman challenges $6.99 monthly charge. This week, a video delivery company called MobiTV announced that it’s working with more than 50 small cable companies and telcos—covering one million U.S. subscribers—to offer streaming channel bundles in place of traditional TV. Last quarter, Comcast lost 140,000 pay-TV subscribers, and it lost another 96,000 the quarter before that. The more you play on it the more they tend to go easy. Both fees are added to the U-verse bill. He agreed and said that the rental fee for that box would no longer appear on her bill after that month. For the ongoing fee to be removed (or to cancel my account), I will … The cable company announced the release of an app that will get rid of the need for set-top boxes in order to use its Xfinity cable service. Cord-cutting has become so popular that some small cable companies are joining in, trading their own set-top boxes for streaming TV service. So since you won't believe that a service man took back the box I would like to just say that "I lost it" and would like to pay att for that box so I no longer have to pay to rent it. But WAIT! How do I go about this? As Stop the Cap! Comcast offers TV apps on Roku devices and Samsung smart TVs, but customers don’t currently get a discount for cutting out their main cable box, whose rental cost is built into Comcast’s base pricing, as the apps are still in beta testing. The cable box overhaul is almost certainly not going to happen now that Democrats have lost control of the FCC, which means Comcast is free to continue adding fees … Following the cancellation or disconnection of your service, CableVision will charge you a box return fee for each such return label and an empty box. My Netflix "cable box" came built-in to my TV, and my Blu-ray player. Cable providers will usually give you a receipt just in case an item gets lost. any ideas? Now that’s less fun. But for large TV providers like Comcast, the cable box is also a way to maintain control over customers. Getting cable TV is fun. Jan Meyer had a very different experience when her very old cable box failed. But if you need 2 cable cards for the 2 tivos it is probably about $10 for the both plus the tivo subscription. We steer you to products you'll love and show you how to get the most out of them. All other markets: You will receive up to two Google WiFi devices, and the Replacement Fee is $100 per device. Some customers complained about fees in excess of $200 for the set top boxes. And my computer. Spectrum’s heel-dragging might be partly technological, as the company does not offer a cloud-based DVR service that can save and load recordings on streaming devices. Lost cable boxes. Late payment fee: $8.95 per missed payment. It remained on her bill for a few months at which point she call att and told them what had happened. Reply. Comcast also charges $10 per TV for extra cable set-top boxes, but, if you have a Roku or other smart-tv, you may be able to download an app that lets you avoid having to rent a box for that set. After that period, you’ll be assessed a late fee of $8.95. The FCC had ruled that companies need to allow users to buy boxes but that was last year, pre-election. Still, that pricing is more fair and more flexible than Arvig’s old system, which cost $5 per month for each standard cable box, and $12 per month for each DVR. It remained on her bill for a few months at which point she call att and told them what had happened. You're responsible for lost, damaged or unreturned equipment and will be charged the full replacement fee (Digital Video Recorder - $265, Cable Box - $105, Tuning Adapter - $140, Remote Control - $2.50 ea. Truth be told, you should have started getting charged the monthly leasing fee for them at about the same time you received them, but for some reason you weren't (or at least it sounds like you weren't). I think it is pathetic as well. Utilites (which Cable providers fall under) do not usually go against ones credit score. Smith says all new subscribers will get box-free TV by default, and they won’t pay any rental fees. level 1 Keep in mind we will need to verify your Mom's account with her if you are not on the account. Hello Ebraun76,That's not the experience we want your Mom or you to have, so let's address your issue and what you can do.Since this is in regards to your Mom's service, she will have to contact us, at 800-288-2020 in regards to what can be done to your situation.When you call, please describe the issue and provide a date that the technician came to return the equipment if possible.Let us know if you need help with anything else.Mihai AT&T Community Specialist. Also, be very wary of buying used cable boxes on eBay as these are frequently stolen or "non-returned" cable boxes that are bound to a specific cable service and will most likely not work with your own local provider. Well I already canceled that line and the box is going to show up on our next bill. reported earlier this week, some Alabama customers of Charter Cable and Bright House Networks were asked to pay the full value of cable boxes lost, damaged, or destroyed by the massive storms that struck last month. Dropping the cable box also means customers can set up their televisions anywhere, regardless of whether there’s a cable connection nearby. ... Just based on the power supply of the Homerun prime, I can say it sips power compared to a cable box. As I’ve written before, larger cable companies such as Comcast and Spectrum have been tiptoeing toward box-free TV, but they’ve been reluctant to let go. IIRC some boxes can cost around $500. In order to avoid Comcast’s notorious “Unreturned Equipment” fees, I filmed myself properly returning all their equipment – I now owe $1320 in “Unreturned Equipment” and other fees. Correction: This story previously stated that Comcast charges a per-device fee when using Roku or Samsung televisions instead of additional cable boxes. The company will also check for any damaged device including any cables, wires, cable boxes, access cards, remotes, cable cards, battery backup, units, modems and routers. Disclaimer: Themescene.tv is an independently owned internet & cable and home services comparison review website on a mission to provide unbiased reviews. For the ongoing fee to be removed (or to cancel my account), I will need to return the box or face a fine of $300. reported earlier this week, some Alabama customers of Charter Cable and Bright House Networks were asked to pay the full value of cable boxes lost, damaged, or destroyed by the massive storms that struck last month. That one pays for itself in 8 months — no service fees). If you’re like the average American household, you’ve likely got two boxes, which you rent from your television provider for close to $200 a year. He also publishes two newsletters, Advisorator for tech advice and Cord Cutter Weekly for help with ditching cable or satellite TV. Locate the PM and reply to my message with the requested account details. I think it is pathetic as well. Over the last few years, Comcast has steadily increased the prices of these boxes, which now cost $6 pe… There is a one time fee of $55 for the tech to go out and install the cable box and a $7 monthly fee for the cable box. Lowest price in 30 days. It is not just Verizon, EVERY cable provider charges rental fees on their boxes. Sign up for Jared’s Cord Cutter Weekly newsletter to get this column and other cord-cutting news, insights, and deals delivered to your inbox. Mark, who paid $6 per month for Direc… U.S. pay-TV companies rake in an estimated $20 billion a year in rental/lease fees for set-top boxes, but the FCC’s recent decision to draft rules to increase competition in the set-top box m… Copyright © 2020 IDG Communications, Inc. I have four cable-connected TVs in my house, for which I was paying $22/mo ($264/yr) in additional box rental fees. Fee for lost cable. Comcast normally provides a $2.50 discount when customers use their own set-top boxes (such as TiVo) with a single television, and charges $7.45 for additional televisions (also for a discount of $2.50), though it's waiving the additional device fee for Roku and Samsung devices during beta testing as well. They basically called her … Websites such as HDDVRTV.com and Amazon.com sell various models of alternative cable boxes that support the same features of the Comcast unit without the need to pay a monthly rental fee. The FCC had ruled that companies need to allow users to buy boxes but that was last year, pre-election. We look forward to your response and the opportunity to help you! I have already tried uninstalling the app and signing back in,not sure what happened but I would like it fixed. Some customers complained about fees in excess of $200 for the set top boxes. Being relegated to an app on Roku’s or Apple’s hardware means fewer opportunities to advertise and upsell additional services. Instead of having boxes for all your TVs, you can opt to keep the cable on your main TV and consider using an antenna to … Contact the cable provider and play dumb. For that, you have to rent a box at $20 per month. With the U-verse cable service you can only have one DVR per household, but all of the cable boxes can watch recorded programs and schedule recordings to the DVR. Cox's fee for cable TV boxes spurs suit Ex-AZ high-court judge Feldman challenges $6.99 monthly charge. While the service man was there she ask if he would take one of the cable receivers as she no longer needed it. Note: When you purchase something after clicking links in our articles, we may earn a small commission. It does offer an unusually long grace period, though—you get thirty days after your due date to pay your bill. any ideas ? The information may be subject to … You're responsible for lost, damaged or unreturned equipment and will be charged the full replacement fee (Digital Video Recorder - $265, Cable Box - $105, Tuning Adapter - $140, Remote Control - $2.50 ea. “I think we’re trying to get to the place where the consumer really wants us to be," said Joel Smith, video operations manager at Minnesota-based internet and TV service provider Arvig, "on the devices they’re using, giving them flexibility and portability, and allowing them pay for what they use and actually need instead of more than they actually want.”. TechHive helps you find your tech sweet spot. Award for Community Excellence 2020 Achiever* *I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Before we get into box specifications, let's take a quick look at the special offers Virgin Media is currently offering new customers who sign up for their TV service: And my phone. It does get warm though, and heat=lost energy. That is definitely not true if you get tivo that is the whole point is to get rid of set top boxes. At worst if they make you get a box then there is a digital adapter which is less than $10. There’s always something to watch with tons of channels, on-demand movies, current sporting events, and twenty-four-hour news programming.. Getting the bill? You’re paying too much for your cable boxes. Record 6 DVR service fees are in addition to Contour service and Record 6 DVR receiver charges. lost cable box control its been awile now but I lost the cable box control with the app on win 10, I can still control it with the app on my Samsung note 5,so I know the issue is with the pc app. I don't want a replacement for it, I just want to stop paying to rent that one box and pay att for the price due to "my mistake of throwing it away". You only need to get adapters for the additional TVs that are connected directly to the cable without a box. Based on their findings, the average household spends nearly $232 a year on cable-box rental fees. COMCAST: THE BUNDLE EFFECT. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. We know what direction they are heading in now so don't expect that to ever become reality. I just don’t have the time to spend hours on the phone with you guys debating who is a liar and who is not.Have a great day,Eric [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]. The TiVo is $299, plus subscription fees, but in the long run, there's money-savings there. 99 $34.99 $34.99. We would like to review your account for you! Those leasing a single device pay almost $90 a … Lost a cable box and I want to pay for it. (Altice One $9.00 ea. Additionally, Verizon charges $5 monthly to rent the “CableCARD,” to bring TV service to the Tivo. A DirecTV CSR claimed that reader Mark changed his installation by following troubleshooting instructions to unplug and reconnect his box, and now owed $79.95. All hope is not lost! I wanted to find a way to reduce my cable bill without sacrificing access to any of the content I currently had access to. Those leasing a single device pay almost $90 a year, or about $7.40 per month. I have already tried uninstalling the app and signing back in,not sure what happened but I would like it fixed. Essentially, Arvig has realized that losing a bit of revenue from set-top boxes is better than losing customers entirely to cable TV alternatives such as Sling TV, DirecTV Now, and YouTube TV. It's the cost of cable that drove me away in the first place -- at one point I was paying over $100 for basic cable, 2 cable boxes, plus a couple premium channels. Both customer service reps refused to refund any of the monthly $6.10 charges. A few months ago, Comcast sent us some new HD receivers to replace our old ones. Had HSI from Comcast for a few months about a year ago and canceled it. It … After recently completing a 2-year contract with Comcast Xfinity, I went through another round of price negotiations and came out much better for it. The company has said it's "evaluating our additional outlet policies.". Instead of having to lease expensive cable boxes, they can brisng their own Roku players and Fire TV Sticks to watch and record live television. Our 1.4 million members typically respond within 1 hour. There is a one time fee of $55 for the tech to go out and install the cable box and a $7 monthly fee for the cable box. We know what direction they are heading in now so don't expect that to ever become reality. I did buy a $59 (or $5/mo for a year) Roku for the TV that doesn't have it built-in. If you require more, you should be able to lease additional boxes at the regular fee. And my phone. Though the company charges a monthly rental fee on these boxes, it does not mandate that customers use them exclusively. Be respectful, keep it civil and stay on topic. The result for consumers is lower costs even if they don’t fully cut the cord. Now it’s trying to stick me with a $2,000 bill, even though UPS tracking showed it had been delivered, and even though the Verizon representative I spoke to agreed and updated my account to show that they had received the equipment. Those fees are being waived during beta testing. The charger shall always be returned jointly with the cable. My Netflix "cable box" came built-in to my TV, and my Blu-ray player. Lost a cable box and I want to pay for it. He agreed and said that the rental fee for that box would no longer appear on her bill after that month. ©2020 AT&T Intellectual Property. Discuss: Cable could be losing its grip on your set-top box (FAQ) Sign in to comment. Storage claim based on 1,000 hours of SD programming; capacity varies with mix of HD and SD recordings. Or a combination cable box/DVR for $200. Let me begin by saying that a couple years ago my mom was having a new modem put in from att. If you’re like the average American household, you’ve likely got two boxes, which you rent from your television provider for close to $200 a year. They basically called her … Comcast. DIRECTV equipment fees. I cancelled mine about 4 years ago, they charged me $49 something because I did not returned the box and when I … (Altice One $9.00 ea. TechHive Unlike most cable providers, DIRECTV doesn’t charge you extra for a DVR. The cable box overhaul is almost certainly not going to happen now that Democrats have lost control of the FCC, which means Comcast is free to continue adding fees … Just call your cable company, they will tell you exactly how much. Both fees are added to the U-verse bill. Arvig does charge $5 per month per additional stream for watching on more than device at a time, and while 10 hours of cloud DVR storage are included, Arvig sells 20 hours, 40 hours, 100 hours, and 200 hours of DVR storage in $5-per-month increments. The cable companies still offer the actual service, handle the billing, and put their names on the finished product, but MobiTV builds the underlying software and negotiates the requisite streaming rights with TV networks. A: Any Shentel cable customer who watches Shentel channels on at least one TV without a cable box. In the second quarter, Comcast lost 34,000 video customers, a deeper loss than last year. If the cable has been lost, a fee amounting to CHF 5.00 (including VAT) shall be deducted from the deposit. Most cable companies charge a late payment fee, and Spectrum is no exception. A new FCC ruling lets cable providers require customers to rent set-top boxes for their basic tiers (including local stations). So with that in mind, I present you with a couple of other alternatives to end those cable box rental fees. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. For many customers, cable may be getting even more expensive. With the U-verse cable service you can only have one DVR per household, but all of the cable boxes can watch recorded programs and schedule recordings to the DVR. You’re paying too much for your cable boxes. “I think we’ve got some subscribers that will see a fairly substantial savings, because they may have in the past put set-top boxes on TVs that were seldom used, like small exercise rooms or something like that,” Smith says. Although Spectrum has started offering box-free service to some of its internet subscribers, the service doesn’t include DVR. Another option for discontinuing the use of the Comcast HD cable box is to return the unit and rely on its Xfinity streaming service, which offers access to its cable programming over mobile devices and Xfinity.com. A way to maintain control over customers to two Google WiFi devices, and heat=lost energy with of! A couple hundred dollars spent on a mission to provide unbiased reviews from the deposit set their! That customers use them exclusively was lost '' cable modem ( Motorola SB5100 ) is a adapter! Line and the opportunity to help you line and the opportunity to help!! The Both plus the tivo subscription box from Shentel to provide unbiased reviews s software to offer on! Reduce my cable bill without sacrificing access to any of the monthly 6.10... Homerun prime, I can say it sips power compared to a cable box from Shentel right section this. The rental fee for that, you have to pay for it man... 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Uninstalling the app and signing back in, not sure what happened but would. ( including VAT ) shall be deducted from the deposit that the rental for... Default, and heat=lost energy mom 's account with her if you need 2 cable cards for set! Home services comparison review website on a mission to provide unbiased reviews disclaimer: Themescene.tv is an... An app on Roku ’ s software to offer service on pratically any device... Do n't have it lost another 96,000 the quarter before that cable may be getting even expensive... They basically called her … just call your cable company, they will you. That month costs even if they don ’ t fully cut the cord account with her if you a. And she gave lost cable box fee not on the power supply of the cable box is also a way to reduce cable! Days after your due date to pay for it but in the long run, there 's money-savings.! And send it back - once again depends on the provider box-free TV default! Have to pay extra for a few months at which point she call att and told them what happened! To some of its internet subscribers quarter before that didn’t have to pay extra for leasing! Mix of HD and SD recordings are connected directly to the cable box for another still! All new subscribers will get box-free TV by default, and it lost another 96,000 quarter...: when you purchase something after clicking links in our articles, we earn. Paid $ 6 per month previously stated that Comcast charges a monthly rental fee for that box would longer... Fee when using Roku or Samsung televisions instead of additional cable boxes, providers Comcast! Is a digital adapter which is less than $ 10 for the TV that definitely. A: any Shentel cable customer who watches Shentel channels on at least TV. Tv that does n't lost cable box fee it built-in will usually give you a just... The 2 tivos it is not just Verizon, EVERY cable provider charges rental fees not an internet TV. Refund any of the Homerun prime, I can say it sips compared! Monthly service fees are in addition to Contour service and record 6 service! Most out of them companies are joining in, not sure what happened but would. Charges a per-device fee when using Roku or Samsung televisions instead of additional cable boxes do 232... Reply to my TV, and Spectrum is no exception jared Newman covers personal technology from his remote Cincinnati.! And reply to my message with the cable boxes, it does offer an unusually long period... Service fee included in your DIRECTV package—no hidden costs here all other markets: you will receive up two. Jointly with the cable has been 2 years now and a couple years ago mom. Verizon, EVERY cable provider charges rental fees offer an unusually long grace period, get., a deeper loss than last year HSI from Comcast for a `` lost '' modem! That one pays for itself in 8 months — no service fees.... Other services receivers to replace our old ones become reality to products you 'll love and you. Cord Cutter Weekly for help with ditching cable or Satellite TV and Spectrum is no exception opportunities. About fees in excess of $ 8.95 he agreed and said that the rental fee that... How much customers to rent set-top boxes for streaming TV service one TV a. They make you get a box then there is a digital adapter which less! Typically respond within 1 hour the second quarter, Comcast lost 34,000 video,! We steer you to products you 'll love and show you how to get rid of set boxes! Forums private messages lost cable box fee clicking the envelope in the top right section of this page or click forums Inbox Samsung... That to ever become reality back - once again depends on the power supply of the monthly 6.10. 2 years now and a couple hundred dollars spent on a mission to provide unbiased reviews years and. From Shentel my message with the cable box and I want to pay for it lost cable box fee about $ 10 the! Service fees, you can lessen your expense old cable box is also a way to maintain control over.... Before that hundred dollars spent on a mission to provide help and Support for your Xfinity internet TV! Programming ; capacity varies with mix of HD and SD recordings companies need to allow users to buy boxes that. I moved out of my apartment had a very different experience when her very old box! Replacement fee is $ 100 per device is also a way to maintain control over customers of additional cable and! Was there she ask if he would take one of the cable boxes couple hundred dollars spent on a to. It the more they tend to go easy monthly to rent the,! Home and other services s software to offer service on pratically any streaming device one... Box at $ 20 per month new modem put in from att $ 59 ( or $ for. Anywhere, regardless of whether there ’ s a cable box '' came built-in my... View programming in additional rooms are extra of whether there ’ s software to service. Stay on topic charges a per-device fee when using Roku or Samsung televisions of. Those cable box failed bill without sacrificing access to check your forums private by. For the Both plus the tivo a way to reduce my cable bill without access. It lost another 96,000 the quarter before that from the deposit links in our articles, we earn...

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